Customer Survey Location you visited * Lisburn Road City Centre Dungannon Name * First Name Last Name Date of visit * MM DD YYYY Approximate time of visit * Hour Minute Second AM PM Rating Guide 1 – Poor (Needs real improvement) 2 – Fair (Could be better) 3 – Good (A few minor things to fix) 4 – Excellent (Everything went really well!) First Impressions & Cleanliness Was the exterior of the store clean and inviting? * 1 - Poor 2 - Fair 3 – Good 4 – Excellent Was the interior of the store clean and organised? * 1 - Poor 2 - Fair 3 – Good 4 – Excellent Was the serving counter clean and tidy? * 1 - Poor 2 - Fair 3 – Good 4 – Excellent Was the restroom clean and stocked? * 1 - Poor 2 - Fair 3 – Good 4 – Excellent How was the overall energy/vibe of the store? * 1 - Poor 2 - Fair 3 – Good 4 – Excellent Any additional comments? Staff Interaction Were you greeted with a smile or hello when you entered the store? * Yes No When you approached the counter, how would you describe the initial interaction? * Very warm and welcoming Polite but neutral Unfriendly or dismissive No one approached me If you removed or substituted an ingredient, did the server ask if it was due to an allergy? Yes - they asked No - they did not ask Was the team member knowledgeable about the products /menu? * Yes No Did your server ask how you would like your salad dressed? (e.g light, medium or heavy) * Yes No Did the server say thank you when checking out? * Yes No Any additional comments? Speed & Efficiency How long did it take from the time you entered the store to when you received your order? * Under 5 minutes 5-10 minutes 10-15 minutes 15-20 minutes 20+ minutes Was the workflow behind the counter efficient and organized? * 1 - Poor 2 - Fair 3 – Good 4 – Excellent Any additional comments? Cleanliness & Safety Was the food preparation area clean? * Yes No Were staff using gloves, tongs, and following hygiene standards? * Yes No Any additional comments? Overall Experience How would you rate your overall visit to Seed? * 1 - Poor 2 - Fair 3 – Good 4 – Excellent Would you return based on this experience? * Yes No Would you recommend us to others? * Yes No Any additional comments from the visit? Areas of improvement or excellence that stood out? Bank Sort Code * Bank Account Number * Thank you for visiting Seed and providing us with your honest feedback! 💚
